Chain-Reaction provided end-to-end solution to major American insurance company’s customer agent needs
Overview
Customer needed to replace its aging agent support infrastructure with modern, web 2.0 based version
Challenges
Very large dataset with more than 45 million records and daily, sometimes real-time reports
Diverse set of interfaces necessary with existing customer portal and external lead generation service
National Roll-out with 6 zones, 2000+ agents and migration of 45 million rows of data
Solutions
Chain-Reaction developed a three tier, hi-availability infrastructure to specifically meet the scalability and reliability needs of the client
Chain-Reaction developed a rolling migration plan to migrate the 45 million records and insured the smooth transition of the agents across five US regions as well as Canada
Chain-Reaction created detailed requirement docs as well as test cases to facilitate knowledge exchange
Results
Site developed and rolled out to more than 2000 agents under 5 months, handles more than 1000 orders a day ever since
Cost saving – customer saved more than 70% of the cost from developing the system in America
Internal Efficiencies – practices and documentation developed through this project has been used in other migration projects for the customer, and the customer reports that as a result of working with Chain-Reaction, their teams have become more process focused and better able to meet quality and schedule commitments
